Refund and cancellation policy

Refund and Cancellation Policy

At LEGALLY, we aim to explain our service scope, applicable charges, and cancellation terms clearly before work begins. This policy explains how clients may request cancellation or a refund for services obtained through LEGALLY.

The outcome of a request depends on the nature of the service, the work already completed, third-party charges, and the terms communicated for the relevant engagement.

1. Requesting a Cancellation

If you wish to cancel a service, contact LEGALLY using the contact details published on this website. Include your name, registered contact details, service reference or payment reference, and a brief explanation of your request.

Please submit your request as soon as possible. Cancellation may be more limited once work has started, documents have been prepared, an application has been submitted, or a third-party service has been engaged.

We will review the request and explain the applicable options based on the circumstances and agreed service terms.

2. Refund Eligibility

Refund eligibility depends on the service purchased, the stage of work, the applicable terms, and any legal requirements.

Where appropriate, the review may consider:

• Whether the service has started.
• The amount of work already completed.
• Whether documents, reports, or other deliverables have been prepared or provided.
• Whether payments have already been made to government authorities or independent third parties.
• Whether the relevant service terms specify cancellation charges or other conditions.

Any applicable refund will be assessed fairly in accordance with the agreed terms and applicable law.

3. Charges That May Not Be Refundable

Government fees, court fees, statutory charges, third-party payments, and other amounts already paid to an external authority or provider may not be recoverable through LEGALLY.

Charges for work already completed may also be considered when assessing a cancellation or refund request, subject to the applicable agreement and law.

We will explain any relevant deductions or non-recoverable charges when responding to the request. No charge will be treated as automatically non-refundable where applicable law requires otherwise.

4. How to Request a Refund

To request a refund:

1. Contact LEGALLY through the contact details published on this website.
2. Provide your name and the contact information associated with the service.
3. Include the service name, payment reference, transaction date, and amount paid.
4. Explain the reason for your request.
5. Attach relevant receipts or supporting documents where available.

Please do not send passwords, payment PINs, or other authentication credentials.

We may request additional information if it is reasonably necessary to verify the transaction or assess the request.

5. Review and Processing

After receiving your request, we will review the available information, the applicable service terms, and the stage of work.

If a refund is approved, we will communicate the approved amount and the expected processing method. Processing time may depend on payment-provider procedures, bank processing, and any required verification.

If additional information is needed, we will contact you using the details provided with the request.

6. Method of Refund

Where possible and appropriate, an approved refund will be returned through the original payment method. If that method is unavailable, an alternative method may be arranged after suitable verification and confirmation.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

7. Cancellation by LEGALLY

In some circumstances, LEGALLY may be unable to proceed with a service because of missing information, legal or professional restrictions, operational limitations, or other relevant circumstances.

Where this occurs, we will communicate the situation and explain any available next steps. Any refund or adjustment will be assessed according to the agreed terms and applicable law.

8. Delays and External Decisions

Delays caused by government departments, courts, regulators, banks, or other independent parties do not automatically determine refund eligibility.

Each request will be considered in light of the service agreement, the work performed, the relevant circumstances, and applicable legal requirements.

9. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer right or legal remedy that cannot lawfully be excluded or limited.

Where this policy conflicts with a mandatory requirement of applicable law, the relevant legal requirement will prevail.

10. Contact Us

For cancellation or refund requests, please use the contact details published on the LEGALLY website. Include the relevant service and payment information so that your request can be identified and reviewed.

Please retain your payment receipt and any written communication relating to the service for reference.